Job Description
Join Nexus Solutions Group as a Remote Entry-Level Customer Support Specialist and launch your career from anywhere in Illinois! We're seeking motivated individuals to deliver exceptional service to our growing client base. This 100% remote position offers comprehensive training, flexible hours, and career advancement opportunities. Perfect for recent graduates or career changers looking to build experience in the dynamic tech support field.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using ticketing systems and knowledge bases
- Document customer interactions and maintain accurate case records
- Collaborate with senior team members on complex escalations
- Continuously improve product knowledge through training modules
- Meet weekly performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently in a remote environment
- Type 40+ WPM with high accuracy
- Reliable high-speed internet connection and quiet workspace