Job Description
Join the Team at Horizon Digital Solutions!
We are a leading remote-first company looking for ambitious individuals in San Antonio to join our Entry Level Customer Support team. If you are seeking a flexible, fully remote career with no prior experience required, this is the perfect opportunity for you.
We pride ourselves on providing exceptional service to our clients while fostering a supportive work environment. You will receive comprehensive training to ensure you have the skills needed to succeed from day one.
Responsibilities
- Answer incoming customer inquiries via email, chat, and phone in a professional and courteous manner.
- Assist customers with troubleshooting technical issues and navigating our platform.
- Document all interactions and resolutions accurately in the company CRM system.
- Collaborate with the internal team to resolve complex customer issues.
- Stay up-to-date on product features and company policies to provide accurate information.
- Maintain a high level of customer satisfaction and adhere to quality assurance standards.
Qualifications
- High school diploma or equivalent (GED) required.
- Reliable high-speed internet connection and a quiet home workspace.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work flexible hours, including evenings and weekends.
- A positive attitude and a strong desire to learn and grow.