Job Description
Join TechNash Solutions as an Entry-Level Remote IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals in Nashville to provide exceptional technical assistance to our clients while working 100% remotely. This is your opportunity to gain hands-on experience with cutting-edge systems while enjoying Nashville's vibrant culture from home.
As a key member of our dynamic team, you'll troubleshoot hardware/software issues, manage user accounts, and document technical processes. We provide comprehensive training and mentorship to help you grow into a confident IT professional. If you're tech-savvy, customer-focused, and eager to learn, apply today!
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues for diverse clients
- Install and configure operating systems and applications
- Create and maintain technical documentation
- Collaborate with senior team members on complex troubleshooting
- Monitor system performance and security protocols
- Train users on new technologies and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of technical support experience
- Proficiency with Windows/macOS and basic networking concepts
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service orientation with patience and empathy
- CompTIA A+ certification (or willingness to obtain)
- Reliable high-speed internet connection