Job Description
Launch your tech career with TechFlow Solutions Inc.! We're seeking motivated Entry-Level Remote IT Support Specialists to join our innovative team. Enjoy 100% remote work from anywhere in the United States with all equipment provided – including laptop, headset, and software licenses. This is your chance to grow professionally while making a real impact in a fast-paced tech environment.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email for diverse client systems
- Diagnose and resolve hardware/software issues using remote access tools
- Document all troubleshooting steps and solutions in ticketing systems
- Install, configure, and maintain virtual workstations and software applications
- Collaborate with senior engineers to escalate complex technical problems
- Conduct system health checks and preventative maintenance tasks
Qualifications
- High school diploma or equivalent; Associate's/Bachelor's degree preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Excellent verbal/written communication and customer service skills
- Ability to learn quickly and adapt to new technologies
- Must reside in the United States with reliable internet access
- Strong problem-solving skills with attention to detail
- 0-2 years of technical support or customer service experience