Job Description
Join TechNova Solutions as an Entry-Level Remote IT Support Specialist and launch your tech career with flexible hours! We're seeking motivated individuals to provide exceptional technical support to our clients while working remotely from Georgia, Ohio. Enjoy a collaborative culture, growth opportunities, and the freedom to manage your schedule. If you're passionate about technology and customer service, apply now to become part of our innovative team!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document support tickets and maintain accurate incident logs in CRM systems
- Collaborate with senior technicians to escalate complex issues
- Conduct remote system installations, configurations, and updates
- Deliver clear technical guidance to non-technical users
- Participate in ongoing training to enhance technical skills
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Google IT Support)
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts and cloud platforms (AWS, Azure)
- Strong problem-solving and customer service skills
- Ability to work independently with minimal supervision
- Excellent written and verbal communication abilities
- Time management skills for flexible schedule adherence
- Reliable high-speed internet connection at home