Job Description
Launch your tech career with NexusTech Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our remote-first team. Enjoy flexible hours while providing critical technical support to clients across Virginia and beyond. This is your opportunity to grow professionally in a dynamic environment with industry-leading mentors.
What You'll Love:
- 100% remote work with flexible scheduling
- Comprehensive training and certification support
- Collaborative virtual team environment
- Career advancement into cybersecurity or cloud infrastructure
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Install and configure operating systems and applications
- Document troubleshooting steps and ticket resolutions
- Provide user training on security best practices
- Collaborate with senior engineers on complex escalations
- Monitor system performance and security alerts
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Fundamental knowledge of Windows/macOS/Linux environments
- Basic networking concepts (TCP/IP, DNS, DHCP)
- Customer service mindset with excellent communication skills
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred (not required)