Job Description
Join TechSolutions Inc. and launch your career in technology with our 100% remote Entry Level IT Support Specialist position. Perfect for recent graduates or career changers, this role offers unparalleled flexibility while providing hands-on experience in a fast-paced tech environment. You'll become part of an innovative team dedicated to empowering clients with cutting-edge solutions—all from the comfort of your home office.
We provide comprehensive training, career development opportunities, and a supportive remote work culture. Enjoy competitive compensation, health benefits, and the freedom to work from anywhere in the United States. This is your chance to build foundational IT skills while making a tangible impact on our clients' success.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve desktop/laptop problems, network connectivity, and peripheral devices
- Install, configure, and maintain software systems including Windows OS and productivity suites
- Document all technical interactions and resolutions in the company ticketing system
- Collaborate with senior IT staff to escalate complex issues and ensure timely resolution
- Conduct cybersecurity awareness training for end-users
- Monitor system performance and proactively address potential technical risks
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred
- Basic knowledge of computer hardware, operating systems, and networking fundamentals
- Strong problem-solving skills with ability to diagnose technical issues logically
- Excellent written and verbal communication skills for remote client interactions
- Self-motivated with ability to manage time effectively in a remote environment
- Customer service experience with patience and empathy for end-user needs
- CompTIA A+ certification or equivalent training preferred