Job Description
Join TechNova Solutions as a Remote Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to join our dynamic team. This fully remote position offers comprehensive training and growth opportunities in a collaborative environment. Enjoy flexible hours while providing critical technical support to clients across North Carolina.
Why TechNova? Our employee-first culture includes competitive benefits, professional development stipends, and opportunities for advancement. We believe in nurturing talent and providing the tools you need to succeed in the tech industry.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve desktop, laptop, and peripheral device problems
- Document all support interactions and solutions in our ticketing system
- Collaborate with senior technicians on complex troubleshooting
- Assist with software installations, updates, and system configurations
- Conduct user training on new technologies and best practices
- Monitor system performance and report potential security concerns
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Excellent written and verbal communication skills
- Strong problem-solving abilities and customer service orientation
- Self-motivated with ability to work independently in remote setting
- CompTIA A+ certification or willingness to obtain within 6 months
- High-speed internet connection and quiet home office space