Job Description
Launch your tech career with TechSolve Inc. – a leader in innovative IT solutions! We're seeking motivated Entry-Level Remote IT Support Specialists to join our dynamic team. As a fully remote role, we provide all necessary equipment including a high-performance laptop, dual monitors, headset, and software licenses. This is your opportunity to gain hands-on experience while working from anywhere in the US. Enjoy competitive pay, comprehensive benefits, and clear growth pathways in our collaborative, tech-forward environment.
Responsibilities
- Provide remote technical support via phone, email, and chat for internal clients
- Set up, configure, and troubleshoot provided IT equipment (laptops, peripherals)
- Diagnose and resolve hardware/software issues using ticketing systems
- Document all support interactions and solutions in knowledge base
- Collaborate with senior engineers on complex technical escalations
- Conduct periodic equipment maintenance and inventory updates
- Participate in ongoing training for new technologies and protocols
Qualifications
- High school diploma or equivalent; college degree or certification preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Excellent problem-solving and verbal/written communication skills
- Ability to work independently with minimal supervision
- Strong organizational skills and attention to detail
- Reliable high-speed internet connection at home workspace
- Customer service mindset with patience and empathy