Job Description
Urgently Hiring Entry Level Remote IT Professionals in Austin, TX (Work From Anywhere in Illinois)! Join TechNova Solutions as a Remote IT Support Specialist and kickstart your career in technology. We're seeking motivated individuals with a passion for problem-solving to join our 100% remote team. Enjoy flexible hours, comprehensive training, and the opportunity to grow with a forward-thinking company. No prior experience required – just your eagerness to learn!
Why TechNova Solutions?
- 100% remote work with flexible scheduling
- Comprehensive paid training and certification programs
- Health benefits, 401(k) matching, and professional development stipends
- Collaborative virtual team environment with regular virtual meetups
Responsibilities
- Provide remote technical support via phone, email, and chat for employees across Illinois
- Troubleshoot hardware, software, and network issues using diagnostic toolsInstall, configure, and maintain operating systems and applications
- Document all support tickets and resolutions in IT service management software
- Collaborate with senior IT staff to resolve complex technical problems
- Conduct system updates and security patches remotely
- Train employees on new software and best practices
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- Basic knowledge of Windows, macOS, and common software applications
- Strong problem-solving and customer service skills
- Ability to learn technical concepts quickly
- Excellent written and verbal communication abilities
- Self-motivated with strong time management skills
- Reliable high-speed internet connection