Job Description
Join TechConnect Solutions as a Remote Entry-Level IT Support Specialist and kickstart your tech career! We're hiring motivated individuals in Washington, Georgia, to provide exceptional technical assistance to our clients. Equipment provided – receive a laptop, headset, and all necessary tools to work from home. Enjoy flexible remote work while growing your skills in a supportive environment.
Why TechConnect? We invest in our team through comprehensive training programs, clear career advancement paths, and a culture that values innovation and work-life balance. As an industry leader in managed IT services, we offer stability and growth opportunities for new professionals.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians to escalate complex issues
- Conduct remote system installations and configurations
- Train end-users on new technologies and best practices
- Monitor system health and perform preventative maintenance
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills and ability to learn technical concepts quickly
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently in remote environment
- Customer service mindset and patience with technical troubleshooting
- Reliable internet connection (minimum 25 Mbps)