Job Description
Launch your tech career with our fully-equipped remote IT Support Specialist role! We provide all necessary hardware and software to help you excel from home in Florida. Join our innovative team and gain hands-on experience in a dynamic, entry-level position designed for growth. Enjoy flexible remote work while delivering exceptional technical support to clients nationwide.
Responsibilities
- Deliver remote technical support via phone, email, and chat systems
- Diagnose and resolve hardware/software issues for clients
- Install/configure computer systems and virtual workstations
- Document all troubleshooting steps and resolutions
- Collaborate with senior engineers on complex technical cases
- Conduct routine system maintenance and updates
- Train clients on new technologies and best practices
Qualifications
- High school diploma or equivalent; certifications a plus
- Basic understanding of computer hardware/software systems
- Strong problem-solving and communication skills
- Ability to work independently in remote environment
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection
- Must be physically located in Florida