Job Description
We are looking for driven, tech-savvy individuals to join our team as Entry Level Remote IT Support Specialists. If you are ready to launch a career in technology and want to work from home with equipment fully provided by our company, this is the opportunity for you.
At Charlotte Digital Innovations, we prioritize growth and employee success. We offer comprehensive training to help you become a certified IT professional. You will be the first point of contact for our clients, ensuring their technical needs are met efficiently from the comfort of your home office.
Why Join Us?
- Equipment Provided: We provide a top-tier laptop, dual monitors, ergonomic keyboard, and noise-canceling headset.
- No Experience Required: We train you from scratch to industry standards.
- Flexible Schedule: Support various shifts to accommodate work-life balance.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues for remote clients.
- Manage and prioritize incoming support tickets in our CRM system.
- Document all technical interactions and resolutions accurately.
- Assist in the remote onboarding and setup of new employee workstations.
- Stay updated on the latest IT trends and company software updates.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of operating systems (Windows, macOS) and office software.
- Strong problem-solving skills and logical thinking abilities.
- Excellent written and verbal communication skills.
- Reliable, high-speed internet connection and a dedicated home workspace.
- Ability to work independently with minimal supervision.