Job Description
Launch your tech career with TechFlow Solutions! We're hiring passionate Entry Level Remote IT Support Specialists in Fort Worth, TX. Enjoy a fully remote position with premium equipment provided—including laptop, headset, and ergonomic accessories. Join our mission to deliver exceptional tech support while advancing your skills in a collaborative, growth-oriented environment. No commute, just opportunity!
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems
- Troubleshoot hardware/software issues for enterprise clients
- Document all interactions and resolutions in CRM systems
- Collaborate with senior engineers on complex escalations
- Conduct remote system configurations and updates
- Monitor network performance and security protocols
- Train clients on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic knowledge of Windows/macOS, networking, and cloud services
- Excellent written/verbal communication skills
- Ability to work independently in a remote setting
- Strong problem-solving and analytical abilities
- Customer-focused mindset with patience and empathy
- Reliable high-speed internet connection