Job Description
Launch your career with TechNova Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our remote-first team. Equipment provided – including a company laptop, headset, and ergonomic accessories – so you can excel from day one. This is your chance to gain hands-on experience in a dynamic environment while supporting cutting-edge technologies.
As a cornerstone of our client success team, you'll troubleshoot technical issues, implement solutions, and grow your expertise under mentorship from industry veterans. Enjoy competitive compensation, comprehensive benefits, and flexible remote work arrangements designed for work-life balance.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Install, configure, and maintain company-provided equipment (laptops, peripherals)
- Document troubleshooting steps and resolutions in ticketing systems
- Collaborate with senior engineers to resolve complex escalations
- Conduct remote system diagnostics and preventive maintenance
- Train end-users on security protocols and best practices
- Participate in continuous learning initiatives for emerging technologies
Qualifications
- High school diploma or equivalent; relevant certification preferred (CompTIA A+, Google IT Support)
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving skills with customer-centric approach
- Ability to work independently and manage time effectively in remote setting
- Excellent written/verbal communication skills
- Reliable high-speed internet connection at home
- Willingness to learn and adapt to new technologies quickly