Job Description
Launch your tech career without equipment costs! TechFlow Solutions seeks an Entry Level Remote Support Specialist to join our dynamic team. We provide all necessary hardware and software, so you can focus on delivering exceptional client experiences. This fully remote role offers flexible work hours and growth opportunities in a supportive environment.
As a key member of our client success team, you'll troubleshoot technical issues and become a trusted advisor. Perfect for recent graduates or career-changers, this position combines hands-on learning with real-world impact. Join us in shaping the future of remote tech support!
What We Offer:
- Complete tech equipment package (laptop, peripherals, software)
- Comprehensive paid training and certification paths
- Health, dental, and vision insurance
- 401(k) with company matching
- Flexible PTO and remote work flexibility
Responsibilities
- Deliver remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Install, configure, and maintain company-issued equipment and software
- Document technical solutions in ticketing system with detailed notes
- Collaborate with senior engineers to resolve complex escalations
- Proactively update clients on issue resolution timelines
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- Basic knowledge of OS troubleshooting (Windows/macOS)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with problem-solving aptitude
- Reliable high-speed internet connection
- No experience required—training provided!