Job Description
Are you looking to launch a rewarding career in the tech industry without the daily commute? Horizon Digital Solutions is currently hiring Entry Level Remote Support Specialists for our Kansas City team. We provide all the necessary equipment to get you set up and working from home immediately.
We are seeking motivated individuals with a passion for helping others. This is an excellent opportunity for recent graduates or those looking to pivot into a stable, high-growth field.
Why Join Us?
- Equipment Provided: Full computer setup (Laptop, Monitor, Headset) sent to your home.
- Remote Work: Flexible schedule with the ability to work from anywhere in the US.
- Career Growth: Clear path to senior technical roles and management positions.
We value communication, integrity, and technical curiosity. If you are ready to start your journey with us, apply today!
Responsibilities
- Provide exceptional technical support to customers via phone, chat, and email.
- Troubleshoot and resolve basic hardware and software issues for end-users.
- Document customer interactions and solutions accurately in our CRM system.
- Collaborate with the senior support team to handle complex escalations.
- Maintain a professional and positive demeanor in all customer interactions.
- Stay current on product updates and internal documentation.
Qualifications
- High school diploma or GED required; Associate degree preferred.
- Strong written and verbal communication skills.
- Basic computer literacy (Windows and Mac operating systems).
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work independently in a remote environment.
- Willingness to undergo a background check and drug screen.