Job Description
Launch your tech career with TechFlow Solutions! We're hiring Entry Level Remote Support Specialists in Washington, Georgia. Enjoy a fully remote position with company-provided equipment (laptop, headset, and peripherals). Join our dynamic team and provide exceptional technical support while growing your skills in a supportive environment. No experience required – we provide comprehensive training!
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve customer problems using diagnostic tools and documentation
- Document all interactions in CRM systems with detailed notes and solutions
- Collaborate with senior technicians on complex cases
- Participate in ongoing training to enhance technical knowledge
- Adhere to SLAs and maintain high customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Basic computer proficiency with Windows/Mac environments
- Ability to work independently in a remote setting
- Customer-focused mindset with patience and empathy
- Reliable internet connection (minimum 25 Mbps)
- No prior IT experience required – we train!