Job Description
Join InnovateTech Solutions as an Entry-Level Remote Tech Specialist! We're urgently hiring ambitious individuals in Boston, MA and New York, NY to kickstart their careers in technology. Enjoy the flexibility of remote work with all equipment provided – including laptops, monitors, and peripherals. Our comprehensive onboarding program ensures you'll thrive in a dynamic, collaborative environment. If you're passionate about technology and eager to grow, apply now to join our forward-thinking team!
Responsibilities
- Provide technical support for remote employees via phone, chat, and email
- Install, configure, and troubleshoot hardware and software systems
- Document technical issues and resolutions in company databases
- Collaborate with IT team to maintain network security protocols
- Assist with software updates and system maintenance
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- Basic knowledge of operating systems (Windows, macOS)
- Strong problem-solving and communication skills
- Ability to learn new technologies quickly
- Comfortable working independently and remotely
- Customer service experience a plus
- CompTIA A+ certification or similar technical training