Job Description
Join InnovateTech Solutions as a Remote Entry-Level Tech Support Specialist and launch your IT career from anywhere in Long Beach! We're seeking motivated individuals to provide exceptional technical assistance to our clients while working fully remotely. Enjoy flexible hours, competitive benefits, and ongoing training in a supportive environment. Perfect for recent graduates or career changers with basic tech knowledge.
Responsibilities
- Provide remote technical support via phone, email, and chat for software/hardware issues
- Troubleshoot and resolve network connectivity problems and system errors
- Document support tickets using our CRM system with detailed notes
- Collaborate with senior technicians on complex technical escalations
- Conduct remote system diagnostics and preventive maintenance
- Train users on software applications and best practices
- Maintain positive customer relationships through clear communication
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection at home