Job Description
Are you looking to launch your career in the dynamic world of technology? Cleveland Tech Innovations is seeking a motivated Entry Level Remote Tech Support Specialist to join our expanding team. We pride ourselves on fostering a culture of growth, innovation, and inclusivity right here in the heart of Cleveland. In this role, you will bridge the gap between complex technical solutions and our diverse client base, ensuring seamless remote operations.
We offer a competitive salary, comprehensive benefits package, and the unique opportunity to work in a hybrid environment that balances onsite collaboration in Cleveland with the flexibility of remote work.
Why Join Us?
- Hands-on training and mentorship from industry experts.
- Modern office amenities in the Warehouse District.
- Flexible remote work schedule options.
- Clear path for career advancement.
Ready to take the next step in your career? Apply today!
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone, email, and remote desktop tools.
- Analyze incoming support tickets to identify root causes and implement efficient solutions.
- Maintain accurate and detailed documentation of all technical issues and resolutions in our CRM system.
- Collaborate with senior engineering teams to identify recurring technical trends and improve system stability.
- Assist in the onboarding process of new software tools for internal staff and clients.
- Stay updated on the latest technology trends and best practices to provide cutting-edge support.
Qualifications
- High school diploma or GED required; Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Familiarity with Windows and macOS operating systems and basic networking concepts.
- Excellent problem-solving skills and a proactive approach to customer service.
- Reliable internet connection and a dedicated home office space (for remote portions).
- Must be authorized to work in the United States.