Job Description
Join Central Valley Tech Solutions as an Entry-Level Remote Tech Support Specialist and kickstart your IT career from the comfort of your home in Fresno! We're seeking motivated individuals to provide exceptional technical assistance to our diverse client base. This fully remote role offers comprehensive training and growth opportunities within a supportive team environment. Perfect for recent graduates or career changers looking to enter the thriving tech industry.
Responsibilities
- Resolve technical issues via phone, email, and chat for remote clients
- Install and configure hardware/software systems and peripherals
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with senior technicians to resolve complex problems
- Conduct remote system diagnostics and security scans
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service experience preferred
- Reliable internet connection and quiet home office setup
- Proficiency with remote desktop tools