Job Description
Join InnovateTech Solutions as an Entry-Level Remote Tech Support Specialist and launch your IT career in Chicago! We're seeking motivated individuals to provide exceptional technical assistance to our clients while working fully remotely. This role offers comprehensive training, career growth opportunities, and a collaborative virtual team environment. Perfect for recent graduates or career changers looking to enter the tech industry without relocation.
Our remote-first culture empowers you to develop critical skills in troubleshooting, customer service, and cloud technologies while enjoying Chicago's vibrant professional community through virtual meetups and events. Enjoy competitive benefits, flexible scheduling, and the freedom to work from anywhere in the United States.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Document support cases using ticketing systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system installations and configurations for new clients
- Maintain accurate knowledge base articles for common troubleshooting procedures
- Participate in weekly team training sessions to enhance technical skills
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Proficiency with remote desktop tools and ticketing systems
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)