Job Description
Launch your IT career with NexusTech Solutions! We're seeking motivated individuals for our remote tech support positions in Fort Wayne, requiring zero prior experience. Join our innovative team where you'll receive comprehensive training and growth opportunities while working from home. Perfect for recent graduates or career changers passionate about technology and customer service.
Enjoy 100% remote work, flexible scheduling, and a collaborative digital environment. Our award-winning onboarding program ensures you'll master essential tech skills while supporting diverse clients across industries. This is your gateway to a sustainable IT career with competitive benefits and advancement paths.
Responsibilities
- Provide remote technical assistance via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Document support cases accurately in ticketing systems
- Guide users through step-by-step troubleshooting procedures
- Collaborate with senior engineers on complex escalations
- Contribute to knowledge base articles and best practices
- Maintain professional communication during all client interactions
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and internet proficiency
- Strong verbal/written communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Self-motivated with reliable home office setup
- Willingness to complete company-provided training
- No tech experience necessary - we'll teach you!