Job Description
Join TechSolutions Global as an Entry Level Remote Tech Support Specialist and kickstart your IT career from the comfort of your home! We're seeking passionate tech enthusiasts to provide exceptional remote customer support while growing with our innovative team. Enjoy flexible work arrangements, comprehensive training, and a collaborative virtual environment where your skills matter. This is your gateway to a thriving tech career in Raleigh's booming tech ecosystem!
Responsibilities
- Provide remote technical support via phone, chat, and email for software/hardware issues
- Document troubleshooting steps and maintain detailed case records
- Collaborate with senior engineers to resolve complex technical problems
- Train users on company software systems and best practices
- Monitor system performance and report potential security risks
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent; technical certifications preferred
- Basic understanding of operating systems (Windows, macOS)
- Strong problem-solving and communication skills
- Ability to work independently in a remote setting
- Customer service experience with remote support tools
- Willingness to learn new technologies through company training