Job Description
Join Our Growing Team as a Remote Entry-Level Support Specialist
We are a fast-paced technology company seeking ambitious individuals to join our remote workforce. We are currently Urgently Hiring for Entry Level positions in New York and surrounding areas. If you are looking to start a career in IT or Customer Support without needing prior experience, this is the perfect opportunity for you.
We believe in investing in our employees. That is why we offer a fully equipped home office to every new hire, including a high-performance laptop, monitor, and peripherals. Enjoy the flexibility of working from home while building a stable career.
Responsibilities
- Provide first-level technical support to customers via phone and chat to troubleshoot hardware and software issues.
- Diagnose and resolve connectivity problems, account access issues, and basic system errors.
- Document all customer interactions and solutions in our ticketing system accurately and efficiently.
- Assist in the setup and configuration of new equipment provided by the company.
- Stay updated on product knowledge and company policies to deliver exceptional customer service.
- Collaborate with senior team members to resolve complex escalated issues.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- No prior professional experience required—we provide comprehensive training!
- Basic computer literacy and understanding of how operating systems work.
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work flexible hours, including evenings and weekends as needed.