Job Description
Are you ready to launch a career in the tech industry? Apex Tech Solutions is currently seeking motivated Entry Level Technical Support Representatives to join our growing remote team. We specialize in providing top-tier IT services and equipment to our clients, and we are looking for passionate individuals to help us deliver excellence.
We understand that starting out can be daunting, which is why we offer a comprehensive Equipment Provided package. When you join our team, you will receive a state-of-the-art MacBook Pro, a high-performance iPhone, noise-canceling headphones, and a home office stipend to ensure you have everything you need to succeed from day one.
As a Remote Technical Support Specialist, you will be the first point of contact for our clients, troubleshooting technical issues, providing software guidance, and ensuring a seamless user experience. This is a fully remote position, allowing you to work from the comfort of your home in Boston, MA or anywhere in California.
Responsibilities
- Provide exceptional customer service and technical support to clients via phone and email.
- Troubleshoot hardware and software issues for internal and external clients.
- Manage and update customer accounts and service tickets accurately.
- Collaborate with senior technicians to resolve complex technical challenges.
- Document all customer interactions and technical resolutions in our CRM system.
- Stay up-to-date with the latest technology trends and product knowledge.
Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree in Computer Science or related field is a plus.
- Must be a resident of the United States (specifically Boston, MA or California preferred).
- Strong verbal and written communication skills.
- Basic computer literacy and a willingness to learn new software systems.
- Ability to work independently in a remote environment with high reliability.
- Must be available to work flexible shifts, including evenings and weekends.