Job Description
We are seeking a dedicated and enthusiastic Entry Level Customer Service Representative to join our dynamic team based in Raleigh, NC. This is a fully remote (Work From Home) position, allowing you to build a successful career without the daily commute.
At Raleigh Digital Solutions, we believe in fostering talent. We offer comprehensive training, mentorship, and a clear path for career advancement. If you have great communication skills and a passion for helping others, we want to hear from you.
Why Join Our Team?
- 100% Remote: Work from the comfort of your own home.
- No Experience Required: We provide full paid training to get you up to speed.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
- Career Growth: Clear pathways for promotion within the company.
Responsibilities
- Customer Interaction: Answer inbound inquiries via phone, email, and live chat to resolve issues and answer questions.
- Issue Resolution: Troubleshoot common technical and billing problems to ensure customer satisfaction.
- Data Management: Accurately log customer interactions and account details into our CRM software.
- Training Compliance: Complete all required online modules and adhere to company communication standards.
- Feedback Loop: Relay product feedback and customer sentiment to the product development team.
Qualifications
- Education: High School Diploma or GED is required.
- Internet: Must have a reliable, high-speed internet connection and a quiet workspace.
- Communication: Strong verbal and written English skills with a friendly and professional tone.
- Computer Skills: Basic proficiency with computers and typing speed of 40+ WPM.
- Availability: Ability to work flexible hours, including evenings and weekends.