Job Description
Join Our Elite Remote Weekend Team
Are you looking for a rewarding career in San Antonio, TX with the flexibility of remote work? Apex Technical Solutions is currently hiring for our Weekend Shift support team. We provide all necessary equipment, so you can focus on helping our clients without the hassle of purchasing hardware.
Why Choose Apex?
- Equipment Provided: We supply top-tier laptops, headsets, and monitors.
- Flexible Schedule: Enjoy your weekdays free with our comprehensive weekend shift coverage.
- Growth Opportunities: Clear pathways for advancement within our Virginia-based corporate structure.
Job Overview
We are seeking detail-oriented technical support professionals to join our virtual team. In this role, you will troubleshoot hardware and software issues for clients across the nation, ensuring minimal downtime and maximum customer satisfaction.
Responsibilities
- Provide high-level technical troubleshooting and support via phone and remote desktop.
- Assist clients with setup, configuration, and maintenance of provided equipment.
- Log and track all support tickets and interactions in our CRM system.
- Escalate complex hardware issues to the onsite engineering team in Virginia.
- Maintain a professional demeanor and adhere to company communication protocols during weekend hours.
- Conduct basic health checks on remote endpoints to ensure security compliance.
- Collaborate with the QA team to improve support scripts and troubleshooting guides.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- Must reside in or be willing to work from the San Antonio, TX area (Remote).
- Must have a stable, high-speed internet connection and a dedicated workspace.
- Previous experience in technical support or customer service is preferred.
- Ability to work independently during weekends and holidays.
- Proficiency with Microsoft Office Suite and basic computer networking concepts.
- Strong problem-solving skills and the ability to remain calm under pressure.