Job Description
Are you a dedicated professional looking for a flexible work-life balance? Join Apex Tech Solutions as a Weekend Remote Support Specialist. We are currently hiring talented individuals in the Jacksonville, FL area to join our elite remote team serving clients across Georgia and the nation.
We pride ourselves on being an equipment-provided employer. You don't need to worry about buying a laptop or setting up a home office. We supply top-tier technology to ensure you can deliver the best customer service possible.
Why Join Our Team?
- Equipment Provided: We supply a high-performance laptop, monitor, and peripherals to your home.
- Weekend Flexibility: Enjoy your weekdays free while working Sat/Sun shifts.
- Remote Work: Work from the comfort of your home in Jacksonville, FL.
- Competitive Pay: Earn $18 - $24/hour based on experience.
- Growth Opportunities: Clear path for advancement into senior support roles.
Responsibilities
- Provide exceptional technical support and customer service to clients via phone and chat.
- Troubleshoot hardware and software issues for end-users in a remote environment.
- Manage and resolve technical tickets within established SLAs during weekend hours.
- Collaborate with the support team to improve service quality and documentation.
- Ensure strict data privacy and security compliance while handling customer accounts.
- Maintain a professional home office environment using company-provided equipment.
- Update knowledge base articles based on common technical issues.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous customer support or technical helpdesk experience is highly desirable.
- Must have a stable, high-speed internet connection and a dedicated workspace.
- Availability to work weekend shifts (Saturday and Sunday) consistently.
- Strong communication skills and a patient, problem-solving attitude.
- Ability to adapt quickly to new technologies and internal tools.
- Must reside in or near Jacksonville, FL.