Job Description
Join Apex Global Solutions as a Remote Customer Success Manager and enjoy the perfect blend of professional growth and work-life balance! We're seeking a dynamic individual to build lasting client relationships while working from anywhere in Georgia with fully flexible hours. This role offers competitive compensation, comprehensive benefits, and the autonomy to structure your workday around your personal commitments.
Why You'll Love Working With Us:
- 100% remote work with flexible scheduling (core hours 10 AM - 3 PM EST)
- Health, dental, and vision insurance + 401(k) matching
- Professional development stipend and virtual team events
- MacBook Pro + home office equipment allowance
- 4 weeks paid time off + company holidays
Responsibilities
- Develop and execute strategic account plans for 50+ enterprise clients
- Proactively identify upsell opportunities and drive revenue growth
- Conduct quarterly business reviews with key stakeholders
- Collaborate with technical teams to resolve complex client issues
- Train clients on new product features and best practices
- Analyze usage data to improve client adoption and satisfaction
- Maintain accurate CRM records and documentation
Qualifications
- 3+ years in customer success or account management (SaaS preferred)
- Proven ability to manage enterprise-level relationships
- Exceptional communication and presentation skills
- Experience with CRM platforms (Salesforce, HubSpot)
- Strong analytical abilities with data interpretation skills
- Self-motivated with excellent time management
- Bachelor's degree in Business, Marketing, or related field
- Authorized to work in the United States