Job Description
Join TechSolutions Inc. and revolutionize your career with our fully remote IT support specialist position offering unprecedented flexibility in Georgia. As a leader in tech innovation, we empower our team to thrive with customizable work hours while maintaining exceptional service standards. This role blends technical expertise with autonomy, allowing you to deliver outstanding support from your home office in Atlanta, Savannah, or anywhere across Georgia. Enjoy competitive compensation, comprehensive benefits, and a culture that values work-life balance.
Why Choose TechSolutions?
- 100% remote work with flexible scheduling
- Industry-leading training and certification support
- Collaborative virtual team environment
- Health, dental, and vision insurance options
Responsibilities
- Provide remote technical support via phone, chat, and email for clients across Georgia
- Diagnose and resolve hardware/software issues with minimal supervision
- Document support tickets and maintain accurate technical documentation
- Collaborate with cross-functional teams using agile methodologies
- Implement security protocols and best practices for remote work environments
- Conduct system updates and maintenance during flexible off-peak hours
- Train clients on new technologies and troubleshooting techniques
Qualifications
- 3+ years of IT support experience with remote work exposure
- CompTIA Network+ or equivalent certification preferred
- Proficiency in Windows/macOS troubleshooting and cloud platforms
- Exceptional written and verbal communication skills
- Strong time management with ability to work independently
- Georgia residency required for tax compliance
- Reliable high-speed internet and dedicated home office space