Job Description
Join our award-winning team as a Flexible Hours Work From Home Customer Specialist in Tampa, FL. We're urgently hiring for a full-time remote position offering unmatched work-life balance with customizable schedules. As a key member of our customer success team, you'll deliver exceptional support while enjoying the freedom to work from anywhere in the Tampa Bay area.
This role combines the stability of a full-time position with the flexibility of remote work, including compressed workweeks and core hour options. We provide comprehensive training, cutting-edge tools, and a supportive virtual environment designed for peak productivity.
What You'll Gain:
- Industry-leading compensation with performance bonuses
- 100% remote work with flexible scheduling options
- Comprehensive benefits package including health/dental/vision
- Professional development stipend and advancement opportunities
- Modern home office equipment allowance
Responsibilities
- Resolve customer inquiries via phone, email, and virtual chat within SLA targets
- Process complex orders, returns, and service requests using CRM systems
- Collaborate cross-functionally to resolve escalated customer issues
- Document interactions and maintain accurate customer records in Salesforce
- Analyze customer feedback to identify process improvement opportunities
- Participate in virtual training sessions to maintain product expertise
- Meet key performance metrics including CSAT and resolution rates
Qualifications
- 3+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication and conflict resolution skills
- Self-motivated with ability to manage time effectively in remote environment
- High-speed internet connection and dedicated home office space
- Associate's degree or equivalent combination of education/experience
- Experience working with flexible scheduling models