Job Description
Join TechSolutions Inc. and revolutionize your work-life balance with our flexible part-time remote opportunities! We're seeking dedicated professionals in Columbus, OH, to deliver exceptional customer support while enjoying the freedom to work from anywhere. As a leader in innovative tech solutions, we empower our team with cutting-edge tools and a culture that values autonomy and growth. This role offers competitive compensation, comprehensive training, and the perfect blend of structure and flexibility. Seize this chance to advance your career without compromising your personal commitments.
Responsibilities
- Provide timely and accurate customer support via email, chat, and phone
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions and maintain detailed case records
- Collaborate with cross-functional teams to address complex inquiries
- Continuously update knowledge base with new solutions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years in customer service or technical support
- Proficiency with CRM software and ticketing systems
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Flexible availability including evenings/weekends