Job Description
Join FlexCare Solutions as a Part-Time Remote Customer Support Specialist and redefine work-life balance! We're seeking empathetic professionals to deliver exceptional service from home with fully flexible hours (20-30 hrs/week). Our platform connects you with innovative tech clients in San Francisco's thriving ecosystem.
Enjoy competitive pay, comprehensive training, and a supportive virtual team environment. Perfect for students, parents, or career changers seeking autonomy without compromising growth. Work when you're most productive while making tangible impact.
Why FlexCare? We pioneered the flexible workforce model in 2015 and have since helped 5,000+ professionals achieve career harmony. Our commitment to remote excellence is unmatched in the industry.
Responsibilities
- Handle inbound customer inquiries via chat, email, and phone with 95% satisfaction rate
- Resolve technical issues and product questions for enterprise SaaS clients
- Document interactions accurately in Salesforce CRM with <1% error margin
- Collaborate cross-functionally during escalation protocols
- Maintain performance metrics: First Contact Resolution >85%, AHT <8 mins
- Participate in bi-weekly virtual training on product updates
- Contribute to knowledge base articles for continuous improvement
Qualifications
- 2+ years customer service experience in remote/tech environment
- Proficiency with Zendesk, Salesforce, and Microsoft 365
- Exceptional written and verbal communication skills
- Self-directed with ability to manage flexible schedule autonomously
- Strong problem-solving with analytical mindset
- High-speed internet connection and dedicated home office setup
- Associate degree or equivalent professional certification
- Available for occasional weekend shifts during peak seasons