Job Description
Join our award-winning team as a Remote Customer Support Specialist with fully flexible hours! We're seeking dynamic professionals who thrive in autonomous environments to deliver exceptional service to our clients. This is an immediate hire opportunity offering competitive compensation, comprehensive benefits, and the freedom to work from anywhere in New York.
At Nexa Solutions, we believe flexibility fuels innovation. You'll receive industry-leading training, cutting-edge tools, and ongoing career development. Perfect for work-life balance seekers, night owls, or early risers – you design your schedule!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify process improvement opportunities and implement solutions
- Meet performance metrics while maintaining service quality standards
- Train on new products/services quarterly
Qualifications
- 3+ years customer support experience
- Proven ability to work independently with minimal supervision
- Exceptional written and verbal communication skills
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving abilities with creative thinking
- Reliable high-speed internet connection
- New York state residency required