Job Description
Join FlexiWork Solutions and revolutionize your work-life balance! We're seeking passionate Customer Support Specialists for fully remote positions with flexible hours and weekly pay. Perfect for students, parents, or anyone seeking autonomy without sacrificing income. Our Philadelphia-based team collaborates nationwide to deliver exceptional service while empowering you to work on your terms.
Why Choose Us?
• Earn $18-25/hour with direct weekly deposits
• Set your own schedule (15-40 hrs/week)
• Full remote work anywhere in Pennsylvania
• Comprehensive paid training & growth opportunities
• Modern tech stack with 24/7 support
Responsibilities
- Resolve customer inquiries via email, chat, and phone with empathy and efficiency
- Document interactions in CRM system with 99% accuracy
- Collaborate with team members using Slack and shared tools
- Meet flexible KPIs: 15+ case resolutions daily, 95% CSAT
- Contribute to process improvement initiatives
- Adapt to product updates and new technologies
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Reliable home office with high-speed internet
- Strong written communication skills in English
- Ability to work independently with minimal supervision
- Proficiency with Microsoft Office and CRM platforms
- Flexibility to work evenings/weekends as needed
- Time management skills for self-directed scheduling