Job Description
Join Coastal Connect Solutions and embrace the future of work with our flexible weekend remote positions! We're seeking dedicated Customer Support Specialists to deliver exceptional service from the comfort of your home. Enjoy competitive pay, comprehensive training, and the freedom to balance your career with your life. This role is perfect for professionals seeking weekend schedules with full remote flexibility in Virginia Beach and surrounding areas.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot product issues efficiently
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Meet and exceed performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
- Adhere to company security protocols for remote work
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Strong communication and problem-solving skills
- Reliable high-speed internet and dedicated home office space
- Ability to work independently with minimal supervision
- Flexibility to work weekends (Saturday/Sunday) with rotating shifts
- Proficiency with CRM software and remote collaboration tools
- US citizenship or legal work authorization required