Job Description
Join our dynamic team as a Remote Customer Support Specialist and enjoy the perfect work-life balance with weekend-only shifts from the comfort of your Jacksonville home! We're seeking tech-savvy individuals who thrive in flexible environments to deliver exceptional service to our growing client base. This role offers the unique opportunity to earn competitive compensation while maintaining your weekday schedule. You'll be part of a forward-thinking company that values autonomy and recognizes your contributions through performance-based incentives. If you're passionate about problem-solving and excel in remote work settings, apply today to start your flexible career journey!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels during weekend shifts
- Resolve technical inquiries, billing questions, and service issues efficiently
- Document all customer interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction metrics (CSAT >95%)
- Participate in ongoing training to enhance product knowledge
- Identify and escalate emerging trends to improve service quality
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or technical support experience
- Strong proficiency with remote work tools (Zoom, Slack, CRM systems)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection (minimum 20 Mbps)
- Flexible availability for weekend shifts (Sat/Sun 8 AM - 8 PM)
- Proven problem-solving abilities and attention to detail