Job Description
Join our dynamic team as a Full-Time Remote Chat Moderator and become the digital face of our thriving online community. In this pivotal role, you'll ensure positive user experiences while safeguarding our platforms against harmful content. We're seeking detail-oriented communicators with a passion for fostering inclusive digital spaces. Enjoy competitive compensation, flexible remote work, and comprehensive benefits while making a tangible impact in Durham's growing tech ecosystem.
Responsibilities
- Monitor and moderate real-time chat conversations across multiple platforms
- Enforce community guidelines with fair, consistent judgment
- Respond to user inquiries promptly and professionally
- Escalate complex issues to senior moderators when necessary
- Document moderation activities and generate weekly reports
- Collaborate with product teams to improve user experience
- Participate in training on emerging moderation techniques
Qualifications
- Minimum 2 years experience in content moderation or customer service
- Exceptional written communication and conflict resolution skills
- Ability to work independently in a remote environment
- Familiarity with moderation tools (e.g., Khoros, ModSquad)
- High typing speed (60+ WPM) with strong attention to detail
- Emotional intelligence to handle sensitive situations tactfully
- Reliable high-speed internet and quiet home office setup