Job Description
Join our award-winning team at DeltaCare Solutions and become the voice of excellence for our clients! We're seeking passionate Remote Customer Service Representatives to deliver exceptional support from the comfort of your home office in Baton Rouge. As a key member of our customer success team, you'll transform inquiries into opportunities and build lasting relationships with our diverse clientele. Enjoy a flexible remote schedule, comprehensive training, and career advancement opportunities in a rapidly growing healthcare technology company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities and cross-reference solutions
- Meet monthly performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating with distributed teams
- Flexibility to work occasional evenings/weekends based on client needs
- Basic knowledge of Microsoft Office Suite