Job Description
Join NexTech Solutions as a Remote Tech Support Specialist and become the backbone of our digital transformation journey. We're seeking a tech-savvy problem-solver to deliver exceptional remote IT support to our growing client base across Lexington and beyond. Enjoy the flexibility of fully remote work while making a tangible impact in a dynamic tech environment.
Our ideal candidate thrives in fast-paced scenarios, possesses deep technical expertise, and excels at translating complex IT solutions into user-friendly language. You'll collaborate with cross-functional teams to implement cutting-edge technologies and ensure seamless digital experiences. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive culture that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues across diverse platforms including Windows, macOS, and cloud systems
- Provide Tier 2/3 support via remote tools (TeamViewer, SCCM) for enterprise clients
- Document all interactions, solutions, and system changes in ServiceNow ticketing system
- Deploy and configure new devices/software while maintaining security protocols
- Collaborate with network engineers on VPN connectivity and firewall troubleshooting
- Conduct proactive system maintenance and performance optimization
- Mentor junior support staff and contribute to knowledge base articles
Qualifications
- 3+ years of experience in enterprise-level remote IT support
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, Azure AD, and SCCM/Intune management
- Strong proficiency in PowerShell scripting and automation tools
- Exceptional troubleshooting skills for complex network and system issues
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- Ability to work independently with minimal supervision while meeting SLAs
- Excellent written/verbal communication skills for diverse technical audiences