Job Description
Join our award-winning IT team as a Remote Tech Support Specialist and become the digital hero for Detroit's thriving tech community! We're seeking a passionate problem-solver to deliver exceptional remote technical support to our diverse client base. Enjoy the flexibility of 100% remote work while making a tangible impact in Michigan's innovation hub.
At NexusTech Solutions, we believe in empowering our employees with cutting-edge tools, competitive compensation, and opportunities for professional growth. Your expertise will directly shape the digital experiences of businesses across Detroit and beyond.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments via remote support tools
- Provide exceptional customer support through phone, email, and chat channels
- Document all troubleshooting steps and solutions in our ticketing system
- Collaborate with senior engineers on escalated technical challenges
- Conduct proactive system maintenance and security updates
- Train end-users on software best practices and security protocols
- Monitor system performance and identify optimization opportunities
Qualifications
- 3+ years of technical support experience in a remote environment
- Expert-level knowledge of Windows 10/11 and macOS troubleshooting
- CCNA or CompTIA A+ certification strongly preferred
- Experience with ticketing systems (Zendesk, Jira, ServiceNow)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid US work authorization and reliable home office setup
- Proficiency in network diagnostics and VPN technologies