Job Description
Are you ready to work from home without compromising your career growth? Apex Digital Solutions is currently hiring a Full-Time Technical Support Specialist based in the Austin, TX area.
We understand the modern workforce. That’s why we offer a comprehensive remote-first culture, a competitive salary, and all necessary equipment provided directly to your door. Join a team that values efficiency, innovation, and your work-life balance.
Why Join Us?
- Work From Home Flexibility: Eliminate the commute and work from the comfort of your Austin home.
- Equipment Provided: We supply the latest laptops, monitors, and peripherals—no out-of-pocket costs.
- Full-Time Stability: Competitive benefits package including health, dental, and vision insurance.
Job Overview
We are looking for a detail-oriented professional to manage technical support requests and ensure our remote infrastructure runs smoothly. This is a high-impact role where your skills directly contribute to our customer satisfaction scores.
Responsibilities
- Provide advanced technical troubleshooting and support to customers via phone, email, and remote desktop tools.
- Configure, install, and troubleshoot hardware and software systems for remote employees.
- Manage and maintain the company's Customer Relationship Management (CRM) database accurately.
- Collaborate with cross-functional teams to resolve complex technical escalations.
- Document all technical interactions and resolutions in our ticketing system.
- Conduct routine quality assurance checks on remote equipment setups.
Qualifications
- Minimum of 2 years of experience in technical support, IT help desk, or customer service.
- Must reside in the Austin, TX area (or willing to commute to HQ).
- High-speed internet connection and a dedicated, quiet home office space.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Proficiency with Microsoft Office Suite and remote access software (e.g., TeamViewer, AnyDesk).
- Excellent verbal and written communication skills.