Job Description
Join our award-winning team as an Immediate Hire Remote Customer Service Representative in Plano, TX! We're seeking passionate professionals to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and flexible hours while serving industry-leading clients. This is your opportunity to launch or advance your customer service career with a company that invests in its people.
What We Offer:
- 100% remote work environment
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Professional development stipend
- Paid training and certification
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution time and CSAT
- Collaborate with technical teams for complex escalations
- Proactively identify upsell opportunities
- Participate in weekly team meetings and training
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including weekends
- Passion for customer advocacy