Job Description
Join our award-winning Denver-based team as an immediate-hire Remote Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service to our growing client base. Enjoy the flexibility of 100% remote work while advancing your career in a dynamic, supportive environment. Start immediately with full benefits package including health insurance, 401k matching, and paid time off. Perfect opportunity for recent graduates or career changers ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with technical teams to escalate complex issues
- Identify opportunities for process improvements
- Maintain detailed knowledge of product offerings
- Meet weekly KPIs for response time and resolution efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with Zendesk, Salesforce, or similar platforms
- Exceptional written and verbal communication skills
- Self-motivated with ability to work independently
- Reliable high-speed internet connection
- Available for flexible hours including weekends