Job Description
Immediate Hire: Remote Customer Support Specialist (Oakland, CA)
Join NexaConnect Solutions as a Remote Customer Support Specialist and start working from home immediately! We're seeking tech-savvy communicators to deliver exceptional service to our diverse client base. This contract position offers flexible hours and competitive compensation.
Why Apply?
- 100% remote work opportunity
- Same-week onboarding
- Performance-based bonuses
- Career growth into senior roles
- Comprehensive training provided
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Troubleshoot technical issues and provide solutions
- Maintain detailed customer interaction records
- Collaborate with cross-functional teams
- Meet SLAs for response and resolution times
- Document and escalate complex cases
- Contribute to knowledge base improvements
Qualifications
- 1+ years customer service experience
- Proficiency with CRM systems (e.g., Salesforce, Zendesk)
- Exceptional written and verbal communication
- Problem-solving mindset with analytical skills
- High-speed internet and quiet home office
- Ability to work flexible hours including weekends
- Relevant certification (e.g., HDI) preferred