Job Description
Join our dynamic team immediately as a Remote Tech Support Specialist in Lexington, KY! We're seeking tech-savvy professionals to deliver exceptional remote support to clients across the United States. Enjoy competitive compensation, flexible remote work, and a collaborative environment where your expertise makes a real difference. If you're ready to hit the ground running and solve complex technical challenges, apply today!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain operating systems and applications across diverse environments
- Document all support interactions and resolutions using ticketing systems
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Train users on system best practices and security protocols
Qualifications
- 3+ years of remote technical support experience in enterprise environments
- Expert knowledge of Windows, macOS, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proven ability to diagnose complex networking issues (VPN, DNS, firewalls)
- Exceptional communication skills with customer-centric approach
- Experience with remote desktop tools (TeamViewer, AnyDesk, RDP)
- Ability to work independently and manage multiple priorities