Job Description
Join Our Immediate Tech Support Team in Fort Worth!
Are you a tech-savvy problem-solver ready to make an immediate impact? TechSolve Solutions Inc. is seeking a highly skilled Remote Tech Support Specialist to join our dynamic team based in Fort Worth, TX. This full-time position offers the flexibility of remote work while serving our Texas-based clients with cutting-edge IT solutions.
Why Join Us?
• Competitive salary with performance bonuses
• Comprehensive benefits package (health/dental/vision)
• Flexible remote work arrangements
• Career advancement opportunities in a growing tech hub
• Immediate start date – no waiting!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service via phone, chat, and email
- Manage ticketing systems and document technical resolutions
- Install/configure software and maintain network security protocols
- Collaborate with cross-functional teams to resolve complex technical challenges
- Conduct system updates and preventative maintenance
- Train users on new technologies and best practices
Qualifications
- 3+ years of technical support experience (remote preferred)
- Proficiency in Windows/macOS/Linux environments
- Strong knowledge of networking fundamentals and security protocols
- Certifications (CompTIA A+/Network+, MCP, or equivalent) required
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Zendesk, etc.)
- Bachelor's degree in IT or related field preferred