Job Description
Join our cutting-edge tech team as an Immediate Hire Remote Tech Support Specialist in Las Vegas! We're seeking a dynamic problem-solver to deliver exceptional technical assistance to our global client base. Enjoy flexible remote work while making an immediate impact in a fast-paced, innovative environment. Apply today to start your career with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 1/2 support for cloud platforms, operating systems, and networking
- Document troubleshooting steps and maintain detailed case logs
- Escalate complex issues to senior engineers with clear technical summaries
- Train clients on system optimization and security best practices
- Collaborate with cross-functional teams using Jira and Slack
Qualifications
- 2+ years of remote technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, Active Directory, and networking fundamentals
- Exceptional written/verbal communication and customer service skills
- Experience with ticketing systems (Zendesk/ServiceNow)
- Ability to work independently with minimal supervision
- Must be authorized to work in the United States